|
Questions & Answers |
|
How good do things have to be? Can you come and collect my items? What time will my delivery be? Can you deliver my furniture upstairs? How do I qualify for a discount? (Benefit Discount Chart) Which documentation does not count towards a discount? What if my benefit is not listed above? I am not receiving any benefit, can I still buy furniture?
People in need, lone adults, lone parents, and any families who can demonstrate their eligibility as being in receipt of State Benefit and/or supported by a recognised charity or help agency are entitled to choose from our selection of furniture. We aim to provide a stock of good quality, second-hand furniture and household goods from the community's generous donations and make it available to local people in need. We will deliver the agreed items to their address within the Crawley area. How good do things have to be? We ask that all donated items are in a usable condition and have reasonable life left in them. We can do some cleaning, but very dirty or soiled items will not be accepted by us. Can you come and collect my items? We will collect any items from the Crawley or Horsham area, for a small donation towards the cost of fuel. We do charge a minimum of £10 per item from the Horsham area. If you require some furniture from us, we will deliver it to your house, as long as it is within the Crawley and Horsham area. If you are unsure on any issue, please give us a call and we will be happy to help. What time will my delivery be? All deliveries are usually between 9.30am and 2.30pm. If we can delivery earlier we will ring to see whether you will be available to receive your items. Can you deliver my furniture upstairs? Unfortunately due to health and safety reasons, we cannot take furniture upstairs. All deliveries will be to the ground floor only. Please ask if you have any further enquiries. How do I qualify for a discount? If you are in receipt of Job Seekers Allowance, Income Support, Incapacity Benefit or Pension Credit you will be entitled to a discount. Please bring proof of your benefit with you when you visit. We can only deliver items of furniture to the address on the documentation. (Benefit Discount Chart) Which documentation does not count towards a discount? Unfortunately we cannot provide a discount with the following benefits. Working Tax Credit, Child Tax Credit, NHS Card, Disability Living Allowance. What if my benefit is not listed above? Just give us a ring and ask, we will be happy to help. I am not receiving any benefit, can I still buy furniture? Yes. We do sell furniture to the general public. This helps us to generate funds to keep the services we offer going. If your question is not here please email question@furni-aid-org.uk and we will be happy to help. |
|
|